Established in '98 and located in the seaside town of Qualicum Beach, Arbutus Dental Clinic's team includes a dentist, five administrative staff, four dental assistants and seven dental hygienists. Serving the Oceanside communities of Parksville, Qualicum, Bowser, Deep Bay and more.
We are committed to acknowledging and respecting our patients' individual wants and needs, to providing our patients with the knowledge to make informed decisions regarding their dental treatment, to providing the highest quality of dentistry and service, by our commitment to personal and professional growth, through lifelong learning.
To our valued Arbutus Dental patients
We hope this letter finds you and your family in good health.
We are excited to let you know that we will be opening our office June 1st! This has certainly been an unprecedented and challenging time for everyone, and we greatly appreciate your support, patience and understanding throughout this Covid-19 Pandemic closure period.
While many things have changed, one thing has remained the same - our commitment to your dental health and safety.
Infection control has always been a top priority for us at Arbutus Dental as you may have noticed during your visits to our office. Your health and well-being continue to be our highest priority. Our office will continue to follow the recommendations made by the BCCDC (BC Center of Disease Control) and the CDSBC (Canadian Dental Surgeons of BC) as well as following the work safe BC guidelines.
We are carefully preparing and updating our practice procedures and policies for us to safely open our doors to our team and our patients. We are also training our dental team to do all that we can to minimize the risk of COVID19 exposure for everyone. Please be assured that we will be taking care of you just as well as we will be taking care of our own families.
Rebooking Missed Appointments and Instructions for Future Appointments
We are starting to reschedule patients who had appointments cancelled or missed due to the office closure. We will be required to open in a limited capacity and with various added safety measures in place. We will likely need to schedule patients with the most urgent care needs first; we very much appreciate your patience and understanding as we work through this transitional time.
If you already had an appointment booked within the coming weeks, it likely to be rescheduled due to these limitations. Please do not come in for your appointment unless you receive a confirmation from us first, and have had a pre-screening for COVID-19 over the phone.
***All previously booked appointments prior to our office closure are subject to change***
Keeping Our Patients and Team Members Safe
As it has always been, infection control will continue to be our guiding principle. Over the past several weeks, we have been carefully planning and evaluating our operating protocols in order to ensure we’re doing everything we can to protect our patients and team members. To achieve this, we have implemented new policies and purchased new equipment to meet or exceed the guidelines set out by the BC Ministry of Health Restart Plan and the College of Dental Surgeons of British Columbia. In the dental profession we have always followed strict hygiene and sterilization practices as a matter of everyday universal precaution. Our team is ready and prepared to implement these additional measures for your safety.
Appointments will be managed to allow for social distancing between patients. That might mean that you will be offered fewer options when scheduling your appointment, and it may not be with your usual hygienist.
Upon Your Arrival at the Office
We are proceeding with an abundance of caution, but we want you to feel as confident as we do that any visit you make to our office will be a safe one.
Checking Out After Your Appointment
Thank you so much for your patience as we roll out these important new measures. We know that your oral health is an integral part of your overall health. During these times staying healthy is on everyone’s mind and, by working together, we can ensure that you and your family achieve and maintain optimal oral health.
We look forward to welcoming you back!
Dr. LaCouvee, Dr. Gooch and The Arbutus Dental Team